{"id":20,"date":"2022-12-14T18:25:23","date_gmt":"2022-12-14T18:25:23","guid":{"rendered":"https:\/\/angerarentals.com\/?page_id=20"},"modified":"2024-10-03T12:12:19","modified_gmt":"2024-10-03T19:12:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/angerarentals.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Pickup\/Drop Off<\/span><\/span><\/h2>

\u2013 On Turo, delivery fee is round trip and includes both<\/b> pickup & return to a single location only. If you wish to drop off at a different location from pickup, you will need to add the extra \u201cone-way trip\u201d to your trip for $25 and message us the second address.<\/span>

\n\u2013 Typically we deliver the night before.\n

\u2013 For airports, standard delivery included in the fee is to & from the cheapest on-site parking available. The cost of the parking ticket to exit the lot when you pick up is not included, but we cover the cost of the ticket when you return the vehicle.

\u2013 On Turo, to airports only, you can upgrade your parking to the premium parking lots (round trip) by adding the extra called \u201cportable speaker\u201d for $40. Be sure to message us the terminals you will arrive and leave from, or give us your flight info and we will figure it out.

\u2013 On Turo, if you wish delivery to your home or other non-preset location that is more than 25mi from Fremont, CA but less than 50mi, set your trip to our home location in Fremont and add the extra called \u201cportable gps\u201d for $80 round trip. Be sure to message us the address you\u2019re wanting to take delivery at.<\/span>

\n\u2013 Delivery fee only includes our cost to deliver up to the start time of your trip, and 24 hours paid parking after your trip at airports and train stations only. Any required parking at other locations, and at the beginning of your trip will be your responsibility.<\/span>

\n\u2013 We will send directions to the vehicle\u2019s exact location at least 1 hour before trip starts (all locations) unless otherwise communicated.\n<\/span>

\n\u2013 Car will be delivered with at least 70% charge, and can be returned with at least 70% (regardless beginning charge level) with no fee.\n<\/span>

\n\u2013 We offer prepaid recharging which allows you to return the vehicle with as low as 30 miles left (note that any less is subject to a $50 fee).<\/span><\/p> <\/div> <\/div><\/div> <\/div>

EV Charging Introduction<\/span><\/h2>

\u2013 Battery percentage is also referred to as state of charge (SoC).

\u2013 Typical operating range is 80% \u2013 10% SoC.

\u2013 Chargers come in 3 types with speed based on power, rated in kilowatts (kW).\n

\u2013 Higher kW = faster charge rate.<\/span>

\n\u2013 Level 1 is slowest, using any standard wall outlet (3 prong 110v, ~2kW charging rate, +5mi\/hr).\n<\/span>

\n\u2013 Level 2 uses heavy duty appliance outlets & is commericially available too (4 prong 220v, ~6kW charging rate, +22mi\/hr).<\/span>

\n\u2013 Level 3 is DC fast-charging, only commercially available (440v-880v, 50kW-350kW charging rates, +180-480mi\/hr).\n

\u2013 Commercial Level 3 charging networks in the Bay Area are Tesla (limited to Teslas only), Electrify America (most highest speed non-Tesla chargers), EVGo (most non-Tesla DC fast chargers often at lower speeds), and a few Blink, Volta, and Chargepoint chargers (though Chargepoint has a very robust Level 2 charging network).

\u2013 Once charging stops at a public charging station, you have a short grace period (5-10 minutes) before you get charged idle fees too.\n<\/span>\u2013 There is a charging cable stored in the trunk (typically under the floor boards) capable of level 1 & 2 charging for long-term & overnight charging.\n

\u2013 EVs are typically internet connected and their native navigation system can be used to find nearby chargers.<\/span>

\n\u2013 Charging rates drop drastically above 80% as a safety measure so it is very inefficient and should only be done for road trips.

\u2013 DO NOT LET EV BATTERIES GO TO 0%. This will ruin them and you will be responsible for their replacement (can cost $10,000+).

\u2013 It is not good for long term battery health to leave an EV at 100% SoC for extended periods of time.<\/span><\/span><\/p> <\/div> <\/div><\/div> <\/div>

Charging Specifics<\/span><\/h2>

Tesla<\/b><\/span><\/p>

\u2013 The Tesla supercharger network is very robust and typically best for your travel.<\/span>

\u2013 Navigating using the car\u2019s onboard system plans charging for you and has a searchable map for nearby superchargers (with filters for the very fast ones).<\/span>

\u2013 EVGo\u2019s network\/app also offers some Tesla chargers around the Bay at cheaper prices but slower speeds.\n<\/span>\u2013 While supplies are available, we keep 2 adapters in the car in the compartment in front of the cup holder for charging with non-Tesla chargers (underneath the sliding velvet tray).\n

\u2013 The small adapter is for Type 1 & 2 non-Tesla chargers only (please be sure to remove the adapter from the car and plug end and place back in the compartment when done).\n

\u2013 The larger adapter is for Type 3 non-Tesla (CCS) chargers only. Please attach to the CCS cable before inserting into the Tesla. If the station fails to communicate with the Tesla or stops charging within 3 minutes multiple times, try another cable\/station as it may not have the necessary firmware (please be sure to remove the adapter from the car and plug end and place back in the compartment when done). \ufeffDiscontinued, we no longer make this style of adapter available.\n<\/span><\/span><\/span>\u2013 Higher is better for fast charging, and Tesla superchargers peak at 250kW.<\/span><\/p>

Non-Tesla<\/b><\/p>

\u2013 All our non-Tesla EVs use CCS Combo for Level 3 DC fast charging.\n

\u2013 There is a protective insert or flap on the bottom half of the chargeport that will need to be removed to allow you to use the CCS Combo plug.

\u2013 Currently, non-Tesla EV charging at Tesla superchargers is exceptionally rare and only offered in a few remote locations across the entire US, so do not attempt to charge a non-Tesla using the Tesla network.\n

\u2013 We recommend Electrify America because it has the most chargers at 150kW and 350kW ratings.\n

\u2013 EVGo also offers these, but has a wider network of 50kW, 80kW, and 100kW chargers which will charge much slower.\n

\u2013 Most EVs aren\u2019t capable of making full use of the 350kW charging standard, so on these chargers you may get similar speeds as the 150kW chargers.\n

\u2013 Electrify America fast chargers typically have 2 CCS Combo cables per station for redundancy only.\n

\u2013 Though you cannot charge multiple vehicles on the same Electrify America charging station simultaneously, if you are having charging errors or unusually slow charging rates, try the redundant plug first, then another station if available.\n

\u2013 EVGo stations often support simultaneous charging at a single station, but usually for cars of different plug types (Tesla & CCS Combo on the same station for example).\n

\u2013 Each charging network has its own app, and it is best to use their app as it will detail charger availability, locations of chargers in the area, and link directions to Google & Apple maps.\n

\u2013 Starting charging sessions is most reliable through the apps as well: plug in vehicle, take note of the station id (Electrify America does charger numbers, EVGo does names), and activate in app or tap a credit card on the station\u2019s reader to pay.\n

\u2013 Sometimes stations have regular poor performance but aren\u2019t captured in the app or on the station. A community reporting app called PlugShare can provide additional insight into a charging station with members noting the unusally slow ones, or ones known not to work but the network hasn\u2019t taken the charger down for maintenance.<\/span><\/p><\/div> <\/div><\/div> <\/div>

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Damages<\/span><\/h2>

\u2013 No smoking in the car.\n<\/span>

\n\u2013 We unfortunately do not allow pets in all our cars except for the Chevy Bolt EUV and Volkswagen ID.4 PRO only, with an additional $50 fee.<\/span>

\n\u2013 You are not responsible for basic cleaning of the car \u2013 this is included, but stains, spills, and other excessive\/unreasonable dirt (inside or out) are not covered.\n<\/span>

\n\u2013 You are responsible for all damage to the vehicle regardless of fault.

\u2013 Your insurance may cover you while renting a vehicle, as may your credit card, however it is your responsibility to confirm this.\n

\u2013 All direct rentals will need to provide proof of insurance prior to your trip.\n

\u2013 In the event of damage to a vehicle, if you are found at fault, you are additionally responsible for inherent diminished value in the vehicle (accident stigma) charged directly to insurance, and loss of rental income during repairs.<\/span><\/p> <\/div> <\/div><\/div> <\/div>

Tolls<\/span><\/h2>

\u2013 The cars all have a white FastTrak transponder for bridge tolls and express lane fees,<\/span>
\ntypically on the windshield above the driver.<\/span>
\ufeff\n
\u2013 Set it to the transponder to the number of occupants in the car every trip.<\/span><\/span><\/span>\n

\u2013 We will invoice you after your trip for all tolls (note tolls sometimes take up to 4 weeks<\/span>
\nto post if the transponder fails and it goes by license plate).<\/span><\/p> <\/div> <\/div><\/div> <\/div>","protected":false},"excerpt":{"rendered":"

Pickup\/Drop Off \u2013 On Turo, delivery fee is round trip and includes both pickup & return to a single location only. If you wish to drop off at a different location from pickup, you will need to add the extra \u201cone-way trip\u201d to your trip for $25 and message us the second address. \u2013 Typically we deliver…
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